Supply Chain Visibility & Fulfilment Platform

The Problem

10,000+ daily orders across five warehouses with 3-5 day delivery, frequent overselling leading to customer cancellations, and significant annual inventory write-offs from manual reconciliation. The operations team needed a single source of truth for inventory status across all warehouse locations.

My Contribution

I led the requirements gathering and process reengineering for this supply chain visibility implementation at a North American logistics and freight provider. I facilitated workshops with warehouse coordinators, dispatchers, and logistics partners to map the current-state fulfilment workflows, modeled the future state using UML process diagrams, and defined the integration requirements between the visibility platform and the existing inventory systems. I authored the functional and technical specifications, managed stakeholder engagement across the operations team, and designed the UAT plan that validated routing accuracy and inventory sync before go-live. The implementation delivered on schedule — a result driven as much by stakeholder preparation as by technical execution.

Process

1. 1

   Discover

   Facilitated workshops to map current-state fulfilment across five warehouses; captured supply chain handoffs, overselling failure modes, and where a single inventory truth was missing.

2. 2

   Define

   Authored functional and technical specifications, integration requirements between the visibility platform and legacy inventory systems, and acceptance criteria aligned to operations KPIs.

3. 3

   Design

   Specified REST, EDI, and logistics partner API behaviour so engineering could implement reliable routing, sync, and exception handling.

4. 4

   Deliver

   Designed and ran UAT validating routing accuracy and inventory sync under production-like order volumes before cutover.

5. 5

   Adopt

   Managed stakeholder engagement so warehouse and dispatch teams trusted the future-state models before systems went live.

The Solution

Requirements-led visibility implementation: current-state workflow mapping across five warehouses, UML future-state modeling, SaaS integration specifications, logistics partner API requirements, and a structured UAT plan before go-live. Discover: workshops and supply chain process mapping with warehouse coordinators, dispatchers, and logistics partners. Define: BRDs plus functional and technical specifications for inventory sync and routing. Design: integration contracts for REST, EDI, and logistics partner APIs into the visibility platform. Deliver: structured UAT on routing accuracy and inventory sync. Adopt: stakeholder engagement until operations were ready for go-live. Value: measured in fulfilment cycle time, cancellation rate, and write-off elimination.

Results

• Average delivery: 3-5 days → 2 hours (same-day in metro areas)
• 99.5% orders fulfilled without cancellation (zero overselling)
• Zero inventory write-offs
• 10k+ orders per day at 99.9% success rate
• 25% reduction in operational costs

Tech Stack