Real-time Analytics & BI Dashboard
Eliminated 30-minute data lag so operations and trading teams could detect and respond to incidents in under 30 seconds.
<1s
dashboard query latency
30s
incident detection (was 30 min)
40%
faster operational decisions
100+
concurrent users at <200ms
Role
Lead Technical Business Analyst — BI & Reporting
Timeline
Q1–Q2 2021 · 4 months
Delivery context
The Problem
Legacy reporting dashboards had 30+ minute data latency. Reports were generated hourly via batch jobs. Operations and trading teams couldn't react to real-time issues — every decision was based on stale data. Business units had divergent definitions of key metrics, making cross-team reporting unreliable.
My Contribution
I defined the reporting requirements and KPI framework for this real-time analytics overhaul at a capital markets firm. I facilitated sessions with trading desk leads, operations managers, and compliance stakeholders to document exactly what data they needed, at what latency, and in what form. I standardized metric definitions across four business units, translated those requirements into technical specifications for the data engineering team, validated the data models against source system schemas, and ran structured UAT across all business units before cutover. I also designed the custom dashboards and reports to deliver actionable insights for investment banking operations.
The Solution
Requirements-led analytics: stakeholder workshops to define KPI taxonomy, metric standardization across business units, technical specification for pipeline and dashboard teams, source-to-target validation, and phased rollout with structured UAT.
Results
- Sub-second query latency on 1M+ events/sec
- 100+ concurrent users with <200ms updates
- Incident detection time: 30 minutes → 30 seconds
- Operations team decisions 40% faster
- $20B+ daily transaction volume handled
Metric standardization was the hidden prerequisite. Four business units had four different definitions of 'active client' — reconciling that ambiguity in requirements workshops, before any pipeline was built, was what made the dashboards trustworthy enough to actually change decision-making behavior.
Tech Stack
BI Tools
Data
Tools
Methodology
Related
How this project connects to the rest of my work.
Services
Work phases this project exemplifies
- 02 · DefineBRDs, user stories, acceptance criteria — translating the problem framing memo into a measurable business case with KPI baselines, target outcomes, and acceptance criteria stakeholders can sign off on
- 03 · DesignArchitecture, data models, API contracts, integration specs
- 04 · DeliverAgile execution, backlog ownership, UAT, defect triage