Credit Risk Model — Requirements & Compliance
Raised approval rates by 23% while simultaneously cutting default risk — translating regulatory requirements into a model the business could trust.
23%
approval rate uplift (65% → 88%)
15%
reduction in default rate
$15M+
added annual revenue
92%
AUC on holdout test set
Role
Lead Technical Business Analyst — Credit & Risk
Timeline
Q2–Q3 2022 · 5 months
Delivery context
The Problem
Legacy rule-based credit model had 65% approval rate but a high default rate. Static rules rejected creditworthy customers and couldn't capture complex behavioral patterns. Regulators required full explainability for every credit decision — a constraint that had to be built into the model design from the start.
My Contribution
I led requirements elicitation with credit adjudication, risk, and compliance stakeholders to define the model inputs, approval thresholds, and regulatory explainability requirements. I mapped the existing rule set to the feature engineering requirements, documented data lineage for all source attributes used in the model, and worked with compliance to ensure the explainability approach satisfied regulatory audit standards before the model was built. I ran UAT with the credit adjudication team using historical case samples and authored the operational runbook for ongoing model monitoring and governance.
The Solution
Requirements-led model development: regulatory explainability specifications defined upfront, data lineage documentation for all 200+ features, compliance-approved threshold definition, structured UAT with historical cases, and an operational governance runbook for post-launch monitoring.
Results
- Approval rate improved: 65% → 88% (+23%)
- Default rate reduced: 8% → 6.8% (-15%)
- 100ms prediction latency
- 92% AUC on holdout test set
- $15M+ added annual revenue
Model explainability requirements need to be defined before model design, not after. In two sessions with compliance, we uncovered that regulators required decision-level explanations in plain language — not just feature importance scores. That specification shaped the entire technical approach and would have been very expensive to retrofit.
Tech Stack
Compliance
Data
Tools
Methodology
Related
How this project connects to the rest of my work.
Services
Work phases this project exemplifies
- 01 · DiscoverStakeholder interviews, process mapping, problem framing — including supply chain and fulfilment mapping where operations span warehouses and partners
- 02 · DefineBRDs, user stories, acceptance criteria — translating the problem framing memo into a measurable business case with KPI baselines, target outcomes, and acceptance criteria stakeholders can sign off on
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